Logistics for e-commerce. How to organise work
Mafpels trading blog
In the world of e-commerce, where competition is growing every day, success depends not only on assortment and prices, but also on the speed and quality of delivery.
How to organise logistics to keep the customer satisfied and the business running efficiently? In this article on the Mafpels company blog, you'll find tips on optimising delivery, managing stock and returns, and learn how to use fullfilment to grow your business.
‘The Last Mile. How to improve the process
One of the most critical moments in logistics is the ‘last mile’ delivery - the moment when the goods reach the customer. Often, shops offer different delivery methods to help cut costs and make the process more convenient for customers. Here are a couple of ideas:
How to organise logistics to keep the customer satisfied and the business running efficiently? In this article on the Mafpels company blog, you'll find tips on optimising delivery, managing stock and returns, and learn how to use fullfilment to grow your business.
‘The Last Mile. How to improve the process
One of the most critical moments in logistics is the ‘last mile’ delivery - the moment when the goods reach the customer. Often, shops offer different delivery methods to help cut costs and make the process more convenient for customers. Here are a couple of ideas:
- Pickup points. These allow customers to pick up orders themselves at a convenient time.
- Courier services. In today's world, fast home delivery is becoming the norm and customers are willing to pay for it.
If you can provide fast delivery, it will give you a significant advantage. Consider these options:
Process automation
Want to stay competitive? Implement automation in your warehouses. This not only optimises logistics, but also reduces costs. MAFPELS experts recommend paying attention to:
- Same-day delivery. Many customers are willing to pay extra to receive their order on the day of purchase. If you don't have the resources to set up express delivery in-house, you can outsource this task
- Local warehouses. Having warehouses in different regions can help reduce delivery time and increase coverage.
Process automation
Want to stay competitive? Implement automation in your warehouses. This not only optimises logistics, but also reduces costs. MAFPELS experts recommend paying attention to:
- Warehouse Management Systems (WMS). These programmes help to control stocks and speed up shipping
- Robotic solutions. The use of robots for picking and packing will significantly increase the speed of work and reduce costs.
Speed as a competitive advantage
Logistics planning can be complicated. There are several challenges that many online retailers face.
- Choosing a logistics model. Determine if you need in-house logistics or if outsourcing is better.
- Warehouse management. Evaluate how well organised your warehouse is and how quickly orders can be processed.
- Customer expectations. Be prepared to meet customer expectations for delivery times and returns. Plan for force majeure.
Inventory planning and management
Fullfillment is the perfect solution for online shops that need comprehensive outsourced logistics. It includes
This will allow you to focus on sales and marketing without being distracted by logistics processes.
- Receiving of goods;
- Storage;
- Packaging and delivery;
- Returns handling.
This will allow you to focus on sales and marketing without being distracted by logistics processes.
Fullfillment service
Efficient logistics is not only about speed, but also about quality of service, argue Mafpels trading. Regularly assess:
Satisfied customers may well become regular customers and recommend your company to their friends.
- How quickly orders arrive;
- Whether it is convenient for the customer to return the goods;
- How the packaging and the product itself looks after delivery.
Satisfied customers may well become regular customers and recommend your company to their friends.
Customer Loyalty
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